FAQ

FAQ

What is My Account?
We've made it easy for you to view and update your account and orders any time through "My Account". With "My Account" on Indiannings.in you can
• Manage/edit all your personal data like address, phone numbers, email ids
• Change your password
• Track the status of your orders
• See your Wishlist
• Reorder

How do I know my order has been confirmed?
Once your payment has been successfully made, your order is processed immediately. Indiainnings will send a confirmation mail for your order, to the email address associated with your Indiainnings account. In this mail you will be provided with a unique Order ID for your reference with our customer service team, a listing of the item/s you have ordered and an expected time of delivery.

Shopping and Payment

Is it necessary to have a Indiainnings account to shop?
While it is not necessary to have a Indiainnings account to shop and purchase items, it is certainly recommended to have one. You can shop by providing just your email ID.

How do I make a payment for a Indiainnings purchase?
Indiainnings offers multiple methods to make payments for your order: Credit Card, Debit Card, Net Banking, Bank Transfer. All Credit/Debit card details remain confidential and private. Indiainnings and our trusted payment gateways use SSL encryption technology to protect your card information.

How do I pay using a Credit/Debit card and is it safe?
We accept all VISA, MasterCard. Customers will need to key in their 16-digit Credit/Debit Card number and the 3 digit CVV Code (Card Verification Value - found on the back of the card) and complete the payment flow.

All Credit/Debit card details remain confidential and private. Indiainnings and our trusted payment gateways use SSL encryption technology to protect your card information.

Order Status

How do I check the current status of my orders?
You can review the status and other information of all your orders, whether pending or fulfilled, that you have placed with Indiainnings. To check the status of your pending orders, click on the “Sign In” link in the top right of any page on our store and Sign In to your account. This will take you to your Account page, where you can click on the “My Orders” link to view the status of all orders.

To view the status of a specific order, click on the “Order Number”. After your order is shipped out from our warehouse, we will send you a mail with the shipping details.

What do the different order status mean ?
• Payment Pending Authorization : Your order has been logged and we are waiting for authorization from the payment gateway.
• Ready for Shipping: We have received authorization from the payment gateway and are processing your order.
• Order Dispatched: Your order has been shipped out of our warehouse and is on its way to your delivery location.
• Order Delivered:Your order has been delivered at your specified delivery location.
• Order Canceled : The order was canceled.

When and how can I cancel an order ?
You can cancel your order anytime before the order has been shipped.


Packaging, Shipping and Delivery

How are items packaged?
All items are carefully packaged at our warehouses - as to avoid any form of damage. We ensure the package is water proof with plastic wrap.

What are the delivery charges?
For shipping flat $25 is charged as delivery charges on below $250 order. On order above $250 shipping is free.

What is the estimated delivery time?
The estimated time of delivery is within 30 working days.

How will the delivery be done?
• We process all deliveries through reputed courier companies like Bluedart, Aramex, AFL, DTDC, DHL and Fedex.
• If there is no courier service available in your area, we will get in touch with you and try to work out a convenient alternate delivery location that is serviced by our courier partners.

How can I track the delivery of my order?
All Indiainnings items are delivered through reputed courier partners who will provide you with a Tracking ID for your order by which you can track your delivery on the respective websites of our courier partners. We email you the tracking number after we dispatch your order.

What if the item ordered is out of stock?
There are times when a certain item is out of stock for some reason. Is such a scenario, then you would be informed immediately and the amount spent on that product returned back to you. You also have the option to utilize that fund to purchase some other handicraft instead as well.

Cancellations & Returns

What is the 7 Day Return Guarantee? How do I get a defective item, ordered on Indiainnings.in replaced?
7 Day Return Guarantee
All products shipped by Indiainnings are covered under our 7 Day Return Guarantee. Notify us of any problems, damages or defects within 7 days from the date of delivery, and we will issue a brand new replacement to you at no extra cost or issue you a store voucher of the amount you paid for that product. In case of damaged products, please send us a photo of the damaged product within 48 hours of receipt of the product.

How do I cancel an order on Indiainnings.in? Alternatively, how do I return a product ordered on Indiainnings?
For outright cancellations by you:
• If you cancel your order before your product has shipped, we will refund the entire amount.
• If your product has shipped but has not yet been delivered, contact Customer Support and inform them of the same.
• If you received the product, it will be eligible for store voucher for the amount paid by you. Please refer to the 7 Day Return Guarantee above.
For more detailed information on Returns and refunds please see our Return Policy

Contact Us
Couldn't find the information you needed? Please contact us at handicrafts@indiainning.in